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COVID19 Response - April 10, 2020
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COVID-19 Response - April 10, 2020
We hope you are staying home and staying safe as much as possible. This is an update on our team’s COVID-19 current response. As in recent weeks, things are always changing and we will keep you updated here and on our social channels.
Please watch this message from Mollie Lannen from 3/26/2020:
Frequently Asked Questions: COVID-19 Edition
GENERAL FAQ:
Q: Are you open? / When will you re-open?
A: Our storefront is closed to the public per government guidelines. We are still able to provide printing services as an essential business, however jobs should come in via our online methods and go out via mailing options. We are not sure when we will re-open yet, please stay tuned.
Q: I called you, why did no one answer if you are still open?
A: Most of our team is working remotely. We are coming into the shop nearly every weekday to do print projects. We will answer the phone while we are in the store. The best way to reach us is via email. We can respond even when we are not physically at the store.
Q: I need curbside pickup.
A: We are *highly* recommending you have your project mailed. We are offering some curbside pickup for select projects that are time sensitive for essential businesses. Curbside pickup may include an additional fee. Please consider if you can just stay home.
Q: Why might there be a charge for curbside pickup?
A: In order to offer any kind of curbside pickup, we have to be physically available at the store. When we arrange curbside pickup, we will work out a pickup window with you and be available during that time to put your project on our stoop when you get to the parking lot. This service is available solely at the discretion of our team members, and special trips may require an additional fee.
Q: Mailing things sounds expensive. I don’t want to pay extra for that.
A: Safety for our team is our top priority. Mailing out projects has been identified as one of the most important ways our team can limit contact. We understand that mailing seems like an extra expense and an extra delay to you getting your project, however we have found that for most projects the expense is very minor, usually $1-$3 for things that can fit into an envelope. For larger projects we have found that USPS rates are $7-$15. Most projects we have mailed so far are around the $10 mark. For larger projects, and time sensitive ones, we can utilize Green Mountain Messenger for $18. For projects over $250 we are waiving postage fees.
Q: How do I pay you?
A: You can pay us easily and securely online through our website. We will give you the final total including tax, and that is all you will need to be able to use the form. Some people prefer to call in with a credit card, which is fine but please note that we take credit cards over the phone utilizing this same secure form, and that our availability via phone is limited right now.
Q: I don’t want to pay with my credit card. How else can I pay you?
A: We are not accepting any cash payments at this time. We prefer that you do not pay with a check, as we are not regularly receiving our postal mail due to our limited hours, and as a result your project may be delayed. We prefer digital payment options. In addition to credit cards, we can accept PayPal, Venmo, and Veem.
PHYSICAL COPYING FAQ:
Q: I need some copies of a physical original.
A: We are not able to take in physical originals at this time. Please scan your originals and email them to us and we can make the number of copies you need and mail them to you.
Q: But I don’t have a scanner.
A: If you have a smartphone, ipad or other similar device, there are free applications you can use to take a scan of a physical original. Even if you have a digital camera you can use that to take a very clear photo of your item.
- How to scan documents from your iPhone for free.
- How to scan photos from your smartphone using Google PhotoScan.
Q: I also don’t have any kind of smartphone, ipad or other similar device that can take a photo.
A: Unfortunately we won’t be able to help you with this project at this time. Please keep checking back for when it’s safe for us to reopen our storefront. We have self-service options in place that will allow you to make your own copies safely - but only once it’s safe to do this.
Q: I have a large project I need copied.
A: Please email us to discuss your project so we can determine if there is a safe way to get this done for you.
PRINTING FAQ:
Q: I need just a couple of prints.
A: Please email us (preferably a pdf) of the file you need printed. We can mail them to you. If the prints can be folded and put into a standard #10 envelope, that is the cheapest option. If they are flat we can also mail them flat. Small projects like this are running around $3-5 for the printing and mailing. You can pay us online and never leave your house!
Q: I have a BIG printing project.
A: Bring it on! The more the merrier. We have full access to our suppliers and wholesalers at this time. We love to hear the sound of our machines whirling. Please email us to discuss your project, it already sounds exciting.
Q: I have a printing project I need done really quickly.
A: Please email us to discuss. Lead times on some projects are longer due to availability of staffing and supplies, however we do have a lot more flexibility in our work queue right now.
FAXING FAQ:
Q: How do I send a fax?
A: We have discontinued this service at this time.
BUT WHAT ABOUT.... ?
If your question was not answered here, please let us know by contacting us today. We are always problem solving to help you with your needs in a way that is safe for you and for us. Thanks!
For more information, please be sure to read our previous blogs on this topic:
